Shipping policy
At Dream Aura, we strive to provide a seamless and efficient shipping experience for our valued customers. We understand the importance of receiving your products in a timely manner, and we are committed to delivering your orders promptly and securely.
Here are the key details of our shipping policy:
Shipping Methods:
We offer various shipping methods to cater to your specific needs. Our standard shipping option ensures reliable delivery within [INSERT TIMEFRAME] business days. For those who require expedited shipping, we also offer express delivery, which guarantees your order will arrive within [INSERT TIMEFRAME] business days.
Shipping Rates:
Our shipping rates are calculated based on the weight and dimensions of your order, as well as the destination address. To provide you with the most accurate shipping cost, please proceed to the checkout page and enter your shipping information. The shipping fee will be displayed before you finalize your purchase.
Order Processing Time:
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. Please allow [INSERT TIMEFRAME] business days for order processing before it is dispatched. You will receive a confirmation email with tracking information as soon as your order is on its way.
Tracking Your Order:
We understand the importance of being able to track your package. That's why we provide a tracking number for every order. Once your order has been shipped, you will receive an email with the tracking information. Simply click on the provided link or enter the tracking number on our website to stay updated on the whereabouts of your package.
International Shipping:
We are pleased to offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order.
Shipping Restrictions:
While we strive to deliver our products to customers worldwide, there may be certain restrictions on shipping certain items to specific locations. These restrictions may be due to legal regulations or logistical limitations. If you encounter any issues during the checkout process regarding shipping to your desired location, please contact our customer support team, and we will do our best to assist you.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.
Change of Shipping Address:
If you need to change the shipping address for your order, please notify us as soon as possible. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.
Customer Support:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and provide the information you need to have a smooth and enjoyable shopping experience.