Refund policy

At Dream Aura, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, despite our best efforts, a return or refund may be necessary. This page will guide you through our refund policy, ensuring that you are well-informed and confident in your purchase.

30-Day Return Policy

Our refund policy allows you to request a return within 30 days of receiving your item. This gives you ample time to thoroughly evaluate your purchase and decide if it meets your expectations.

Eligibility for Return

In order to be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags and packaging.
• You must provide the receipt or proof of purchase.

If your item meets these requirements, you can proceed with the return process.

Initiating a Return

To start a return, please contact us at nadiamurtaza97@gmail.com. Our dedicated customer service team will guide you through the necessary steps and provide you with a return shipping label.

Please note that returns must be sent to the address provided by our customer service team. Items sent back without prior authorization will not be accepted.

Damages and Issues

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

Exceptions to Our Return Policy

While we strive to accommodate all returns, there are certain items that cannot be returned:

• Perishable goods, such as food, flowers, or plants
• Custom products, including special orders or personalized items
• Personal care goods, such as beauty products
• Hazardous materials, flammable liquids, or gases

If you have any concerns about the eligibility of your specific item for return, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item. This will expedite the process and ensure a smooth exchange.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned earlier apply to these returns.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at nadiamurtaza97@gmail.com for further assistance.

We hope this information clarifies our refund policy and provides you with the necessary guidance for any potential returns. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.