FAQ'S

1. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed and shipped within 1-3 business days. Once your order has been shipped, you will receive a tracking number via email. Please allow 5-10 business days for delivery.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please make sure the item is in its original condition, unused, and with all tags and packaging intact. To initiate a return, please contact us at nadiamurtaza97@gmail.com.

3. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. However, if you need to make any modifications, please contact us as soon as possible and we will do our best to assist you.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

7. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

8. Can I return a sale item or gift card?

Unfortunately, we do not accept returns on sale items or gift cards. All sale items and gift cards are final sale and cannot be refunded or exchanged.

9. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

10. Do you offer exchanges?

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.